Apple is facing not one but two lawsuits over the M1 MacBook design…yikes
Last month, there were reports of screen cracks appearing on the MacBook Air M1 and Pro M1 laptops without any mishandling. Apple responded by offering free repairs to the laptops but not for all. It didn’t take long for the news to spread and catch the attention of two different law firms which have now filed lawsuits against Apple for their malfunctioned designs.
The lawsuit was filed by Migliaccio & Rathod LLP and Bursor Fisher in California on Tuesday, 14th September just as Apple unveiled the iPhone 13 at its California Streaming event. According to Migiliaccio & Rathod LLP firm, “Many users allege that they have opened their devices from the closed position without applying any undue pressure, only to find dramatic cracks in the retina display, often accompanied by black bars running across the screen. Others report that the crack followed a simple adjustment of the screen’s viewing angle. In none of these cases would a reasonable consumer expect such activity to damage their device, let alone cause a screen crack that impairs its functionality.”
But it seems like Apple’s customer service has not been receptive to these grievances and has not provided any proper reasoning or justification for the cause of the problem. It seems like Apple believes its mainly due to a small particle that gets stuck between the keyboard and the screen which causes the problem but customers are not convinced.
The Bursor & Fisher filing is even more direct than the former and clearly blames the M1 MacBook as defective. “The M1 MacBook is defective, as the screens are extraordinarily fragile, cracking, blacking out, or showing magenta, purple and blue lines and squares, or otherwise ceasing to function altogether.”
Apple has yet to respond to these lawsuits and make amends.