After formally apologising for the Samsung Note7 debacle, the tech giant has continued its surge towards recovering all of their dangerously explosive phablets to avoid any more lawsuits and embarrassment.
Samsung announced that from December 19, the company would prevent the owners from charging the device, and it will also stop phone’s ability to work by cutting off its network connectivity.
Samsung claimed that it had recovered 93% of the devices, and hope that this latest update will bring the rest back as well.
Firm’s US website said,
“To further increase participation [in the Refund & Exchange program], a software update will be released starting on December 19th that will prevent U.S. Galaxy Note7 devices from charging and will eliminate their ability to work as mobile devices.”
Before this, the company limited the charge on the devices to encourage returns, but evidently, it was not enough for 100% recoveries.
Samsung has allowed their customers to exchange their Note7 with another Samsung smartphone with a refund on the price difference. They can also get a $100 bill phone bill credit on their carriers or retail outlets if users don’t want another Samsung phone. Along with this, the company is also offering a full refund at the (POP) point of purchase.
But it seems that Samsung will be facing problems in implementing this update, at least until they convince US Network Verizon. This is the latest update from the company:
“Verizon will not be taking part in this update because of the added risk this could pose to Galaxy Note 7 users that do not have another device to switch to. We will not push a software upgrade that will eliminate the ability for the Note 7 to work as a mobile device in the heart of the holiday travel season. We do not want to make it impossible to contact family, first responders or medical professionals in an emergency situation.”
This drastic move could be in anticipation of removing the stigma of Note 7 from the market so that they can build up the Galaxy S8 series hype, which is scheduled to arrive in early 2017.
Are you one of the few people yet to surrender your Note 7? Share your thoughts in the comments below.