Lucid announced its newest software update, version 1.2.6, last week; however things went horribly wrong for one Air user. After starting the update, the owner discovered that the vehicle was no longer driveable.
After seven hours of troubleshooting with Lucid customer service, no solution had been identified.
According to sources, Alex, the customer at the centre of this episode, expressed his experience on the Lucidowners forum after a particularly unpleasant day. He said that he left the vehicle to complete the update and only realised there was a problem when it was dark enough outside for him to notice the warning sign.
“Software Update Failed Vehicle May Not Be Drivable” was displayed on the vehicle’s screen in bold, bright red letters with a warning triangle. The only way he could get into the cabin at this time was to climb through the trunk, which he did. He then dialled the customer service hotline before reaching out to the OTA team.
A short time later, the customer service staff contacted him to inform him that another update for his vehicle had been released and that he should install it in the hopes of finding a solution. Alex claims the update progressed from 0 to 24 percent complete in an hour before returning to the same warning page.
Soon afterwards, the customer service staff contacted him to inform him that another update for his vehicle had been released and that he should install it in the hopes of finding a solution. Alex claims that the update progressed from 0 to 24 percent complete in an hour before returning to the same warning page.
The EV, according to sources, can be put into drive and reverse; however, Alex did not take it for a test drive to verify this. He says he’s waiting for more information from customer service and is hopeful they’ll be able to come up with a solution.
The situation dragged on for a long time for Alex. Fortunately, the issue was resolved on its own.
“Everything looks normal on the car,” Alex wrote in an update, with the service centre advising him not to try “another update if it gets pushed out until they have a better handle on it.”
However, such instances never occurred since our old-school autos were never upgraded, rendering them unusable. So, to avoid mishaps like these, problems with EVs should be addressed before they are widely distributed.