Apple Has Been Given An ‘F’ Grade When It Comes To How Difficult It Is To Repair iPhones

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Apple’s iPhone and MacBooks are believed to be one of the most repair-unfriendly devices on the market by a U.S. PIRG report. The report scored them with the lowest marks of major producers on the organization’s repair scorecards.

Over the years, Apple’s hardware has become quite difficult to repair and has been the target of right-to-repair campaigns over its hardware. In a new report from the U.S. Public Research Interest Group, the iPhone maker is dead last in groups of major smartphone and notebook producers, in terms of repairability.

The report combines data from various sources to produce its grades. It also includes self-reported scores mandated by the French government. With assistance from iFixit, the manufacturer-derived data is combined with how easy it is to get spare parts or documentation, and how the manufacturers respond to right-to-repair legislation attempts.

Repair Scorecards by US PIRG

“Because repairing products is dependent on your ability to get access to necessary repair materials, our grade also reflects companies’ record of lobbying against Right to Repair or membership in associations which are prominent Right to Repair opponents,” writes the U.S. PIRG.

For smartphones, Apple scored the lowest possible grade of F and a total of 2.75. Its French score was 5.64, with an average disassembly rating of 2.86 out of 10.

Google was third with a D+ and a score of 4.64, while Samsung was second with a C at 5.69. Motorola made it to the top of the list with a B+ and a 7.77 score.

On the notebook repair scorecard, Apple achieved a D- result with a score of 3.16. The result combined its average French score of 6.08 out of 10 with an average disassembly rating of 3.25 out of 10.

Apple was also penalized for its active lobbying against the right to repair and supporting trade groups that were against the measures.

Microsoft scored a D+ with 4.6, HP got a C+ with 6.39. Dell led the group with a B+ (7.81) followed by Asus (B+, 7.61), Lenovo (B-, 6.99), and Acer (B-, 6.87).

A Consumer Advocacy Group Gave Apple a Failing Grade Over Repairs -  InsideHook

Though Apple has routinely made it hard for fixes to be performed by users and third-party repair shops, the company has taken steps to change how it deals with the subject.

In November, it started a “Self Service Repair” program that would start to sell parts and tools directly to consumers sometime in early 2022. The program will cover iPhone 12 and iPhone 13 along with Mac with M1 chips.

The move was well-received by iFixit, calling it a “remarkable concession” to consumers wanting to do their own repairs.

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