A woman called Cherie Luo published a short video of the incident on her Instagram account in December of last year, but the video has since gained steam and currently has 2.6 million views.
Ms. Luo, who has 37.5k followers on the social networking platform and 100k+ on TikTok, asked ChatGPT to write a “polite but passively aggressive and firm email to the airline” after waiting for her flight’s status for six hours. “This is the future,” she warns in the video, which she captioned. “What jobs will ChatGPT replace?” “Our flight was delayed six hours,” she explained. I requested that ChatGPT send an email to the airline.”
ChatGPT started the email: “I am writing to express my extreme frustration and disappointment with the experience I had on my recent flight with your airline.” It was unclear to which airline the email was sent. The video also didn’t mention the destination or the departure cities.
The bot continued: “Firstly, my flight was significantly delayed by six hours with no updates or communication from your staff while we were at the airport. This caused a great deal of inconvenience and stress for myself and my fellow travelers as we were left in the dark about what was going on and when we would be able to leave.” The bot mentioned that even though Ms. Lou was a “priority pass member”, she was unable to access the lounge despite being on the waitlist for more than three hours.
The woman expressed her satisfaction with the email, stating that it allowed her to tell her frustration in a constructive way while avoiding any potential conflicts. She also noted that the language generated by ChatGPT was both professional and persuasive.
The incident serves as an exciting example of how technology can be used to enhance communication skills, even in frustrating situations. As language models continue to improve, it is likely that more people will turn to them for assistance in crafting effective communication, whether it be in the workplace or in their personal life.