The software industry consists of the development, distribution, and maintenance of software. Digital transformation is definitely a big thing this year and software is at the heart of that.
Richard Curtin, co-founder of OKdo says “Software is going to take a much more prevalent role as we move forward, in fact, it is prevalent today already. All of us are using software but I think software will evolve quite rapidly in the STEM computer science and single board computer space as the boards become more complex, the software will be able to evolve as well.”
So what can we expect to see in the next 5 years, and what is the future of software?
It’s expected that we’ll see a boom in voice technology over the next few years due to the increased capabilities it allows us with our daily lives.
Voice technology allows us to multitask, collaborate, and become more efficient with more typical tasks like note taking, accessing job repair histories, or searching through a database much quicker.
It can also help people with limited motor functions and mobility to live an easier life as they are able to write things down verbally or get a piece of technology to react to their voice without having to use their limbs.
Automation has been a huge step forward in technology for businesses, and its something that will continue as services are able to progress.
Many companies already use an automated service when customers call up so that they can be directed to the right area hassle free, or even have their issue resolved without having to speak to a member of staff. This cuts out the middleman and any need for someone acting as a switchboard simply to take a customer call.
Automation has been used in other ways too, such as automatic prescription updates, appointment reminders and appointment scheduling via text, keeping both the customer and company in the loop without the need for paper appointment cards which can easily get forgotten about and lost.
This means that companies can save time and deal with more queries at once as they won’t be spending longer trying to find out what the customer’s issue is.
Internet of Behaviours (IoB)
The idea of collecting data and using it to drive certain behaviours is known as the Internet of Behaviours (IoB). An example of this would be industrial sites employing a computer vision to determine whether employees were complying with certain safety protocols and then collecting and analysing this data. The aim of this is to influence people to adhere to company policies and guidelines at work.
Many businesses will use this as it’s a much more efficient way of keeping an eye on all employees at once, rather than having to employ multiple overheads to ensure this.