iPhone X has faced its fair share of issues. These issues have not been restricted to just the software. There have been a number of hardware issues as well. A number of iPhone X are reporting that the exterior glass cover of the camera lens is cracking mysteriously in their phones.
Normally, cracking occurs when the phone has been dropped or is subjected to pressure. The users reporting the problem on Apple’s support forum and Reddit are claiming that they have never dropped their phones and the camera cover still cracked.
This phenomenon of cracking without dropping the phone has caused a lot of confusion. Some of the phone users have attributed this cracking to the cold temperature but there are many users who claim that this is not the case and their covers cracked even in moderate temperatures.
One user commented, “I read some people have this issue in cold climate, I live in Malaysia and weather is hot and humid around 32-36 Celsius daily.. and we don’t have Apple store in Malaysia here, so cannot count on authorized centres, but refuse for repair.”
Apple takes pride in the fact the iPhone X’s camera lens-cover is made from sapphire crystal. Apple has been using this since the launch of iPhone 6. However, it seems that it is not as protective as Corning Glass, that is present even in mid-range Android phones.
“It (sapphire crystal) transmits less light which…means either dimmer devices or shorter battery life. It continues to break. I think while it’s a scratch resistant product it still breaks and our testing says that Gorilla Glass [can take] about 2.5 times more pressure that [sapphire] can take…”
Users are frustrated that this type of cracking is not covered in the official warranty by Apple and that when they went to the Apple store to get their device fixed, they wanted to charge $549 for the repair. Apple is yet to issue a statement on this.