Chances are that, if you are a business owner who is looking to increase your productivity, there is a software company that is ready to cater to your needs. As business evolves, more and more companies are shifting towards a technological approach when it comes to daily tasks. Gone are the days where staff had to slave over paperwork for hours. In 2020, software has completely transformed how businesses function for the better. In today’s article, we have a look at software advancement and the changing face of business, so read on to find out more.
- The Age Of Online Marketing
One of the biggest advancements in business over the last decade has been the rise in the utilisation of digital marketing. There now exist a wide variety of various digital marketing software that makes promoting your business, its products, and its services easier than ever. As we all know, marketing is a crucial aspect that contributes to the success of a business. Some of the software that is commonly used amongst businesses include platforms that allow a business to search for targeted keywords, newsletter services, pay per click marketing software and SEO optimisation programmes. By using a combination of these tools, businesses are able to reach more people than ever before.
- Scheduling Has Never Been Easier
Scheduling is a critical part of running a successful business. Without proper scheduling of staff, businesses may encounter issues such as understaffing, absenteeism and an excess of overtime. Scheduling software has quickly become an integral part of many businesses around the globe due to its ability to reduce conflicts of availability. Scheduling software allows employees to switch shifts easily as well as apply for time off in a much more efficient way compared to traditional methods. The stressful load on HR staff is also greatly reduced when scheduling software is used, ensuring that both upper management and employees are kept happy.
- Accounting Accuracy
Back in the day, accountants and bookkeepers needed to spend precious hours going over accounts in order to ensure its accuracy. Thanks to the advancement of automated accounting software, the entire business accounting process has been made so much simpler. Accounting software not only keeps accurate records that are free from human error but also makes issues such as tax return and reporting to the ATO that much simpler. Accounting software also frees up a significant amount of time that your accountants and bookkeepers can channel into more productive tasks for the business.
- Customer Service In The Forefront
Customer service is one of the most important aspects of running a business. It is also one of the most laborious tasks for employees and staff who need to be on the ball and available to customers at all times of the day. Thankfully, innumerable customer service apps now exist to lighten the load on your team members. Software such as Helpscout allows a business to offer fast and efficient customer service to clients at all times of the day. Some helpful features that come along with such software include data on average response times and customer ratings – information that is priceless for any business that is looking to up their customer service game.
- Security is of Utmost Importance
Regardless of what kind of business you are running, security is important. Since almost all business processes now occur digitally, the need for security systems in place is an absolute must. Sensitive information about the business, its customers can be protected easily by using security software that is designed to keep data safe at all times. Such software can even identify any potential weaknesses in your online security system, allowing your business to implement better practices and offer customers a greater level of security when offering their sensitive or personal information to your business.
Technology and software advancement has truly changed the way businesses operate on a day to day level. We hope that this article has given you some insight into how software is changing the face of business in 2020.
