Emirates Airlines has recently launched a City Check-in and Travel Store which aims to improve the customer experience of air travel. Among the many features of this store is the world’s first robot check-in assistant named Sara. Sara can match faces with passports, check passengers in for flights, and guide them through to the luggage drop area.
The arrival of Sara has transformed check-in and improved the entire travel experience. The robot offers passengers a 98-inch (2.5-meter) touch-friendly LCD screen that makes it simple for them to get the relevant data. Additionally, it provides individualized services like professional guidance on well-known locations and access to travel advisors who can assist with reservations, upgrades, seat selection, and baggage management.
With more airlines making investments in it, the usage of cutting-edge technology and automation throughout the check-in process has grown in popularity. The launch of Sara by Emirates airline is a huge step in this direction, giving passengers a more effective and enjoyable travel experience.
Up to 24 hours before their departure, passengers can drop off their luggage, giving them additional time to get to the airport. Time is saved, and the anxiety associated with last-minute check-ins is also lessened.
It is admirable that Emirates airline is dedicated to improving the customer experience. The airline has established a standard for others to follow by integrating cutting-edge technology and automation. Airlines can give passengers a more effective and delightful travel experience by utilising artificial intelligence.
In conclusion, the introduction of Sara—the first robot check-in agent in the world who can recognise faces from passports—marks a significant development in aviation technology. Automation and cutting-edge technology have been integrated to speed up check-in, decrease wait times, and enhance the entire customer experience. The future of air travel has been improved by Emirates airline’s investment in cutting-edge technology and individualised services, which has become a model for other airlines to emulate.