AI can make the workplace a happier place for employees. Employees stay when they feel their strengths are being utilized and when they can grow. AI may help achieve just that.
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AI can make life easier for employees by reducing time wasted on activities like waiting at the IT center for laptop repair, trying to get in touch with HR for a problem or merely using an office facility.
AI can improve employee experience (and satisfaction) in a myriad of areas. However, here are some of the most important ways where AI can make the workplace happier for employees.
1. AI Can Make Teamwork And Collaboration Easier
AI can help place the right people in the right teams. Machine-scale data analysis can help recommend team structures and hierarchies that are more cohesive.
2. AI Can Help Gauge Employee Motivation
Data and predictive analytics can help businesses understand what motivates their employees and how they can design a workplace in such a way that the strengths of individual workers are played to the advantage of both the employees and the company. This will help boost both employee productivity and satisfaction.
3. AI Can Help Minimize Time-Draining Activities
Designing intelligent services which reduce time wastage and human interaction as well as speedy results can make life easy for employees and thus boost employee satisfaction. IT service management platforms can be used to deliver better service to employees and prevent boring to and fro question-answer sessions between employees and IT service center representatives. AI chatbots can help simplify the process further by removing the need for human interaction altogether and only escalate the issue to IT team when the issue can not be resolved without traditional IT support.
4. AI Can Help Employees Build New Skills Faster
AI can be used to tailor personalized career plans and training programs based on data collected about employee performance over a period. This will reduce the ‘fluff’ and get straight to the specific needs of each employee rather than generalized one-size-fits-all training programs. This will help employees build new skills in a shorter time and thus promote employee satisfaction.
Source: http://www.bbc.com/storyworks/specials/how-artificial-intelligence-is-changing-the-workplace
Happier employees mean higher productivity and lower employee churn rates which in turn indicate good results for businesses. Promoting AI-based solutions at the workplace is thus a viable investment that businesses need to consider.